Terrell Ghosts Paranormal and Metaphysical Event Refund Policies
Policies
If unexpected changes arise in your plans, rest assured that we are here to support you every step of the way. Here is how we handle cancellations and rescheduling:
Cancellation & Rescheduling (Tours & Standard Events)
Notice Requirement: We require a minimum of 8 hours' notice prior to your scheduled event time to cancel or reschedule your booking.
Cancellations with 8+ Hours' Notice:
Full Payment: Eligible for a full refund or account credit.
Deposits: Non-refundable, but fully transferable to another date or person.
Cancellations with Less Than 8 Hours' Notice & No-Shows:
Cancellations made with less than 8 hours' notice or non-attendance (no-shows) are non-refundable.
For deposit holders, any remaining unpaid balance will not be charged.
Group Cancellations (6 or More Guests)
Notice Requirement: A minimum of 48 hours' notice is required for group cancellations to receive a full refund or credit.
If individual group members cancel while the rest of the group attends, standard rates ($40/person) apply to remaining attendees.
Workshops & Specialized Events
1–4 Hour Workshops: Requires 8 hours' notice (or 24 hours if preferred for longer sessions) for a full refund. Cancellations made with less notice receive store credit toward future events or products.
Workshops Over 4 Hours: Requires 48 hours' notice for a full refund. Cancellations with less than 48 hours' notice receive a 50% credit. No-shows are ineligible for refunds or credits.
On-Site Paranormal Training: Non-refundable within 48 hours of the event due to limited capacity and high overhead costs, unless your spot can be filled from our waitlist.
Merchandise & Product Returns
Event-Registered Merchandise: If you cancel your event at least 8 hours prior, merchandise orders can be fully refunded or shipped (standard shipping rates apply). Merchandise is non-refundable for no-shows.
Apparel & General Returns: Returns are accepted within 30 days of purchase. Items must be unworn, unwashed, and have original tags attached. Return labels are provided upon request via our Contact Us page.
We trust that these guidelines will enhance your experience with Terrell Ghosts. Should you require any further assistance, please do not hesitate to contact us.
Return Procedures for Products
We're genuinely sorry your product didn't work out, and we truly appreciate your continued loyalty! We want you to be completely satisfied with your purchase, so we've made our return process simple.
Return Window: You have 30 day of date of purchase to return your item.
T-Shirt or Apparel Return
Condition of Item: To be eligible for a return, your t-shirt must be unworn and unwashed, with all original tags still attached.
Proof of Purchase: Please provide your order number or receipt when initiating a return.
Easy Returns: To make things easy, we'll send you a pre-paid return shipping label via email, or you'll have the option to print one directly.
Refund Process: Once we receive your returned item at our office, we'll process your refund to your original payment method as quickly as possible. If you do not have an order number, perhaps it was a gift, we will happily issue you a credit on your account. In some cases, we may replace your product if you would just like another one due to defect or damage.
Non-Returnable Items: Please note that the following items cannot be returned:
- Final sale items that are heavily discounted.
- Personalized or customized items.
To start a return, go to our Contact Us and you can send us a form, fill out a helpdesk ticket, email us, or call/text us at the appropriate provided numbers.