TERRELL GHOST WALK:  REFUND POLICIES

If You Need to Cancel Your Reservation

• Call 972-546-7536 if you cannot make your pre-scheduled tour. 
• Do not send a text or email.  It may delay us from being able to help you promptly.
• Please review the guidelines below for specifics on refunds.

Guests paid in full.

• Please provide 8 hours' notice for a full refund. 
• No-shows will not receive a refund.

Guests with Parties of 6 or More

• Please provide at least 48 hours of notice if you need to cancel.

Guests With Down Payments

• Down payments will not be refunded.
• We will be happy to reschedule your event to another date or provide a gift card to use towards a future purchase.
• Reservations are also transferrable.

Merchandise Purchased at Registration

• Merchandise bought prior to the tour will automatically be refunded.
• If you would like to keep the merchandise, please let us know.
• If you would like us to ship it to you, standard shipping fees will apply.
• The guest discount will still be honored.

Refund processing time

• Terrell Ghosts almost always initiates the refund process immediately when possible. 
• Any delay will not exceed 24 hours, at most.
• You will receive an email as soon as the refund is complete.
• Some banks and payment processors may delay your refund for a brief period, especially if the refund is done on a federal holiday or weekend.
• For any issues, please contact us so we can check the status. 

 

Tickets are transferable to a friend, family member, or even a total stranger. We can also move you to another tour. 

We never like to lose a customer, but we do our best to make a refund as smooth as possible so we may have you as a guest in the future. 

*If your reservation can be filled in by someone on the waiting list or a last-minute guest, a refund will be issued. 

*Sometimes things arise unexpectedly. Our team does their best to use discretion in every situation and will work to find a solution that works well for both the company and the guest.