Refund Policy

Terrell Ghost Walk Reservations

  • Because our tours are so small and in demand, refunds for the Terrell Ghost Walk will be issued if you provide at least 8 hours' notice that you cannot attend. If you cannot attend, please call the office so that we can receive your message in a timely manner.
  • Exceptions to the refund policy can be made if we are able to replace your reservation with someone on the waiting list. 
  • Tickets are transferrable. 
  • Reservations can also be rescheduled for another evening.
  • No-shows will not receive refunds for the tour. 

Products and Merchandise

  • Defective merchandise will be refunded within 30 days of purchase.  If you have problems with equipment after 30 days, please reach out to us to see if we can find a solution.
  • Refunds on apparel will only be granted if the garment has not been worn.

Other Events

  • All events have different refund policies.  In the case of an event, you will be able to find a refund policy attached to each purchase.

Medium Readings

  • If you need to cancel a medium reading, we request at least an 8-hour notice by phone.  We will glady refund you 100% of the money you paid.  
  • If you need to cancel with less than 8 hours' notice, we reserve the right to retain 50% of your payment to compensate the medium for his/her time.
  • No shows will not be refunded.
  • If you dispute the quality of your reading, we will be happy to investigate and determine whether the medium was able to fufil her/his obligation to you during the reading.  We may use a recorded copy of the session, and have it reviewed by an unbiased party to determine if a full refund is appropriate.

We do understand that things come up, incluing emergencies.  We want you to know that we take every consideration possible when it comes to refunds.  Please don't hesitate to contact us and see if we can determine the best thing possible for your satisfaction, while maintaining a fair resolution for you and Terrell Ghosts.

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