TERRELL GHOST WALK:  REFUND POLICIES

• Call 972-546-7536 if you cannot make your pre-scheduled tour.  Texts and emails are not received as quickly and may delay us from being able to help you promptly.
• For fully paid guests, we need 8 hours' notice for a full refund.  No-shows will not receive a refund.
• For parties of 5-6 participants OR if you have paid deposits only, no less than 24 hours' notice is needed for a refund.
• If your reservation can be filled by someone on the waiting list or a last-minute guest, a refund will be issued.
• Merchandise bought prior to the tour will automatically be refunded unless you say you would like it shipped.  Standard shipping fees will are incurred but we will still honor any ghost tour guest discount.
• Terrell Ghosts initiates refunds as quickly as possible, but banks or payment processors may be delayed on weekends or public holidays.  Unless our company is unable to complete the transaction due to an imminent event or tour, it will be reversed as soon as possible (within 24 hours at most.)  PayPal will send you an email immediately.
• If you have any questions or concerns, call or email us for help.
• Tickets are transferable to a friend, family member, or even a total stranger... as well, we can move you to another tour as well. 

Of course, we are never happy that we were not able to have you as a guest on your tour.  We do hope that our teammates will have the opportunity to entertain you in the future.